We ship within 3-5 days of receipt of your order unless otherwise informed. A confirmation of the receipt of your order is sent to you and a confirmation of shipment with details is forwarded to you as well. Our policy is very simple. We want to serve your wildfowl carving needs as best we can. We will always aive you the benefit of any doubt on any order in question. We trust woodcarvers in general because we know them to be good and honest folks. If for any reason you are not satisfied with our products or service we will give a full refund. Vic Kirkman - Owner

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